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SustainPeptides

Privacy Policy

Last updated: April 19, 2026

SustainPeptides (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit sustainpeptides.com or place an order with us. Please read this policy carefully. If you disagree with its terms, please discontinue use of the site.

1. Information We Collect

Information You Provide Directly

When you create an account, place an order, or contact us, we may collect:

  • Full name and email address
  • Billing and shipping address
  • Phone number (if provided)
  • Payment information (processed securely — we do not store full card numbers)
  • Order history and communications with our support team

Information Collected Automatically

When you browse our site, we automatically collect certain technical information, including:

  • IP address and approximate geographic location
  • Browser type, version, and operating system
  • Pages visited, time spent, and referring URLs
  • Device identifiers and screen resolution
  • Cookie and session data

2. How We Use Your Information

We use the information we collect for the following purposes:

  • Order fulfillment — Processing, shipping, and confirming your purchases
  • Account management — Creating and maintaining your customer account
  • Customer support — Responding to inquiries, returns, and disputes
  • Site improvement — Analyzing usage patterns to improve our website and product offerings
  • Communications — Sending order confirmations, shipping updates, and (with your consent) promotional emails
  • Legal compliance — Meeting our obligations under applicable laws and regulations
  • Fraud prevention — Detecting and preventing unauthorized transactions or misuse of our platform

We do not sell your personal information to third parties. We do not use your data for automated profiling or decision-making that produces legal effects.

3. Cookies & Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our site. Cookies are small data files stored in your browser. We use:

  • Essential cookies — Required for the shopping cart, checkout, and account login to function
  • Analytics cookies — Help us understand how visitors interact with our site (e.g., Google Analytics)
  • Preference cookies — Remember your settings and browsing preferences

You can control or disable cookies through your browser settings. Disabling essential cookies may affect site functionality, including the ability to complete purchases.

4. Sharing Your Information

We do not sell or rent your personal data. We may share your information only in the following limited circumstances:

  • Service providers — Trusted third parties who help us operate our business (payment processors, shipping carriers, email services). These parties are contractually obligated to protect your data.
  • Legal requirements — When required by law, court order, or government authority.
  • Business transfers — In the event of a merger, acquisition, or sale of assets, your data may transfer to the acquiring entity under the same privacy protections.
  • With your consent — Any other sharing requires your explicit permission.

5. Payment Security

All payment transactions are encrypted and processed through PCI-DSS compliant payment processors. We do not store your full credit card number, CVV, or PIN on our servers. Payment data is handled directly by our payment gateway partners.

6. Data Retention

We retain your personal data for as long as your account is active or as needed to fulfill orders, comply with legal obligations, resolve disputes, and enforce our agreements. Order records are typically retained for up to 7 years for tax and accounting purposes. You may request deletion of your account and associated data at any time (subject to legal retention requirements).

7. Your Rights

Depending on your location, you may have the following rights regarding your personal data:

  • Access — Request a copy of the personal data we hold about you
  • Correction — Request correction of inaccurate or incomplete data
  • Deletion — Request erasure of your personal data (“right to be forgotten”)
  • Portability — Request your data in a structured, machine-readable format
  • Opt-out — Unsubscribe from marketing emails at any time via the link in any email or by contacting us
  • Restriction — Request that we limit processing of your data in certain circumstances

To exercise any of these rights, contact us at support@sustainpeptides.com. We will respond within 30 days.

8. Third-Party Links & Services

Our site may contain links to third-party websites (e.g., PubMed, research publications). We are not responsible for the privacy practices of those sites and encourage you to review their policies independently. We may use third-party services including:

  • Google Analytics — Website traffic analysis (governed by Google’s Privacy Policy)
  • Payment processors — Secure transaction handling
  • Shipping carriers — Order delivery and tracking
  • Email service providers — Transactional and promotional communications

9. Age Restriction

This website and its products are not intended for individuals under the age of 21.

Our products and website are intended for individuals 21 years of age or older. We do not knowingly collect personal information from anyone under 21. If we become aware that a minor has provided personal data, we will promptly delete it. If you believe a minor has submitted information to us, contact us immediately at support@sustainpeptides.com.

10. Data Security

We implement industry-standard technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These include SSL/TLS encryption, secure server environments, and restricted internal access to personal data. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

11. California Privacy Rights (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect, the right to delete it, and the right to opt out of its sale. We do not sell personal information. To submit a CCPA request, contact us at support@sustainpeptides.com.

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we make material changes, we will update the “Last updated” date at the top of this page. We encourage you to review this policy periodically. Continued use of our site after changes are posted constitutes your acceptance of the revised policy.

13. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or how we handle your data, please reach out:

We are committed to resolving any privacy concerns promptly and transparently.